Find below a list of our most common issues, how to fix them and when to call us for more help.
1. The first thing to try in this case is recalibration. Due to the nature of the product, Hoverboards do need recalibrating especially if crashed or ridden on rough terrain. It simply means the gyroscopes are not level, which can cause an uneaven movement on each side causing vibrations.
Recalibration can be done at home:
1. Lay the board level on your lap with your legs bent 90 degrees and the foot pads pointed upwards towards the ceiling or on a flat surface. Make sure the board is off.
2. Ensure the board is completely level using either a spirit level or by eye. You can line up the casing grooves on each section of the Hoverboard, which is usually very accurate. Ensure the Hoverboard is parallel with the floor as if it is tipped forwards or backwards, it will reset to this position as though this is level.
3. Hold the on button. The lights at the front and on the top of the board will flash 5 times in quick succession. Continue to hold until there is a 6th flash which will be a couple of seconds after the 5th flash. After this 6th flash turn the board off and then back on. the whole process should last 45seconds.
This should have recalibrated the board into the position it was held.
If calibration does not work, this can be a common problem if the Hoverboard has water, mud or dirt particles under the foot pads which are blocking the sensors. This can mean the Sensors are being activated by internal foreign bodies even when you've dismounted. If the Hoverboard has been ridden on muddy or dirty terrain this is the most probable cause. It will need to be returned to us for a service. The cost of a service is £35 including postage both ways.
Board Does not Appear Level
If a board has rolled or crashed in any way it can knock it off-centre. The most common troubles we see are footpads that point towards the floor and are no longer level. See above the instructions for recalibration which will return the board to a level-position.
The Hoverboard will not Charge
It is very important that care is taken to align the groove on the charging port and the groove on the charger before insertion. There are 3-pins on the charger and 3-pins in the port. Matching up the outdent on the port with the indent in the charger will ensure safe insertion of the charger and avoid breakages. Please do not force the charger into the port without aligning the grooves. Scratch marks around the charger lead is indication of the charger not being aligned properly with the port.
I don't know where to buy a genuine Hoverboard.
If in doubt- Call Us. You can speak with one of the team within minutes. We will be happy to answer any questions you have about our company, the product or our service. We can also help you to identify our official stockists, retailers and trade sellers.
How long will delivery take?
Delivery is usually Next working day but in busy periods this can be up to 5 days. If you have not received a dispatch email within 5 days please get in touch.
How long does the battery last?
All Hoverboards are fitted with a heavy duty li-ion battery. Your Hoverboard will last for 1-2 hours of continuous use. The battery light on the Hoverboard will flash red when the battery has only 10% power left. Once the battery warning light is illuminated red, please dismount and charge.
How long does charging take?
Your Hoverboard will be fully charged in 2-3 hours. Please do not charge your Hoverboard for more than 3 hours.
The charger will show red light whilst the battery is charging and will illuminate green once a full charge has been given.
If you plan to store a lithium battery for a period of more than 30 days please ensure a full charge is given prior to storage. Another charge may be required after 30 days.
How do I know I am purchasing a genuine product?
Beware of self balance boards with non standard plugs. These are counterfeit items and are not manufactured by certified companies.
All of our genuine boards come with British Standard plug which complies with BS 1363 and is marked so on the plug . Boards and components are CE certified. CE certification documents, certificated and test reports can be produced upon request.
Do you have a store?
We have a collection point in London and Gravesend-Kent
Can I collect?
Of course. You can order online and collect in-store or pop into store and purchase and take away on the day.
Do you offer warranty?
Yes, all of our products come with a one year warranty on internal computerised parts. Accidental, crash and/or water damage is not covered under this warranty.
Is my Hoverboard waterproof?
No, the Hoverboard is not waterproof. Please refrain from riding the Hoverboard in wet weather particularly the bluetooth models. The water resistance rating is IP52.